Radisson Blu Hotel New Delhi Dwarka ★★★★★

El tamaño y el confort del hotel

Para ir al restaurante, siempre hay que esperar. Falta personal para el tamaño del hotel

Desayuno Rico Buena ubicación

Mi estadia fue muy buena, pero la atencion al cliente no. La mañana que debia hacer el check out, me comunique desde mi habitacion con la recepcion para programar transporte al aeropuerto a una determinada hora, ya que debia tomar un vuelo. La recepcionista me informo que para eso debia bajar a la recepcion. Lo cual estando en el piso 8, mas alto del hotel era inconveniente porque estaba haciendo las valijas. Cuando llegue a la recepcion, estaba lleno de gente esperando y un tanto colapsado, pedi el transporte y me dijeron que espere en la sala. Pasados unos 15 minutos me acerque a chequear que mi transporte este en camino, ya que tenia que estar con tiempo para el aeropuerto. Me dijeron que estaba en camino y que espere en la sala. En total fui 3 veces a consultar, porque mi taxi no llegaba, mientras veia autos llegar al hotel y otras personas tomarlos. Nadie me explicaba nada y solo me decian que ya llegaba y me mandaban a la sala a esperar con otras personas. La cuarta vez que fui a preguntar, me atendio otra persona y al no poder explicarme porque mi auto no habia sido solicitado, me pidio desde su telefono un uber.. el cual tardo bastante mas para recogerme. A lo que termine llegando tarde al aeropuerto y perdiendo el vuelo. Muy mala atencion y comunicacion.

Las habitaciones

El trato del personal y las zonas comunes. A la piscina el primer día directamente no nos dejaron acceder. Estaba realmente sucia y el suelo estaba con boquetes.

The hotel was clean and rooms were also very clean. Room service team was also very responsive and quick.

I paid for my accommodation in cash. The front desk lady told me upon check in that they did not have change to return and would do so at check out. When I went to check out, the 2 ladies at the front desk rounded up the amount they owed to me and very conveniently returned it to me with a smile on their faces as if I am a dumb person who doesn’t know how to read or write. They owed me about Rs 110.65 and they returned Rs 100, which is not a big difference and it was just about Rs 10 so I left as I was getting late for the airport. But I thought they could have at least said sorry or mentioned that they didn’t have change. They didn’t do any of that. I was travelling to India from overseas so honestly Rs 10 is a couple of cents at best for me. But it’s not about the money, it’s about the behaviour of the front desk staff. They need to learn basic manners. Especially the two women who checked me out. I thought it was very poor customer service.

the room is very comfy for a transit flight. Lots of amenities that can be used. Good and delicious food service.

the smog in the hotel building but its not the hotels fault.

untrained staff,not very communicative, lack of dining options !

Clean. New. Organized property.

The spa was a horrible experience. The receptionist didn’t understand the pricing or menu, the masseuse’s phone kept ringing. There was no pillow for my face when lying flat - I had to ask 3 times before she realized she forget it. Then she went over my time by 40 mins - which I only realized after stopping the facial to check the product ingredients- and had to then run out for my check out time. Also noted - no refund was given despite me not completing the treatment. The staff was aware that I was leaving and were not careful about this. Overall quite a terrible way to end my fantastic stay in India.

Was good don’t have many staff

Don’t have many staf

Location

Property has turned very old. Very pricy.

Clean

Loverly Personel

Room and bathroom not clean as you should expect for a Radisson Blue hotel.

Location and services

No smart tv in the rooms

Modern , clean and fresh

Could do with an ATM

La beauté des lieux

Ménage pas fait promptement le second jour La chambre sentait le moisi

Les repas buffet sont délicieux

Ce n'est pas un 5 étoiles, le prix est nettement trop élevé. Tous les meubles sont abimés, la moquette des couloirs est tâchée, les murs rayés et maculés, les vieux rideaux sont sales, le parquet est rayé Necessite une rénovation complète

L'amabilité du personnel et le service. Le confort de la chambre et le calme.

Booking.com présente le service Shuttel gratuit vers l'aéroport alors que ce service n'est pas disponible à l’hôtel et que nous avons dû payer un taxi pour nous y rendre.

Les chambres

Pas de bar Aucune distraction Restaurant avec uniquement un buffet

Emplacement, centre commercial

Propreté, très sale pour 5 étoiles. Toilettes pas propre.

bowing en sous-sol

chambre